Terms & Conditions
Terms & Conditions

Promotion / Discount

Images of any goods and Services posted are only for reference. All prices are in Hong Konh Dollar (HKD).
Wines are in standard size (750ml) Unless otherwise stated. All promotions / offers are in limited quantity and first-come first-sderved.

ENOTECA Co., Ltd Hong Kong Branch reserves the right to adhust Terms & Conditions related to promotions / discount without prior notice.

 

Payment Method

Goods are offered on cash terms. Hong Kong Dollar (HKD) is the only recognized currency accepted for payment. Credit cards including Visa, Master, JCB, Union Pay are accepted. All cheques should be made payable to ENOTECA Co., Ltd.

 

Storage of Wine

Pick-up / delivery of goods need to be arranged within 30 days upon payment. Storage service at shops is not applicable to sold goods. Any lost/ damage of sold goods will not be claimed. Customers are recommended to store wines in 24-hour facility with constant temperature, humidity and light control.

 

Exchange / Return

Any of below situations does not allow any exchange / return of goods: 
• Wine priced HK$800 or more (per bottle) 
• Wine aged 10 years or more 
• Wine cellars* / glassware / wine accessories
*Please refer to exchange / warranty provided by supplier

Satisfactory acceptance of goods will be deemed upon payment collected. It is customers’ responsibility to check the condition of any goods received. Within 7 days starting from sales transaction, customers shall contact shops to claim the damaged / faulty goods, by presenting an original sales receipt. Goods sold are not refundable. The damaged / faulty goods will be replaced with well-conditioned one. If identical goods are not available for exchange, customers can choose another item by paying the price difference (if any).

Satisfactory acceptance of goods will be deemed upon delivery received. It is customers’ responsibility to check the condition of any goods received. Customers can reject delivery and call shops requesting redelivery if any missing/damaged goods found. Within 7 days starting from delivery, customers shall contact to claim the damaged / faulty goods, by presenting an original sales receipt. Goods sold are not refundable. The damaged / faulty goods will be replaced with well-conditioned one. If identical goods are not available for exchange, customers can choose another item by paying the price difference (if any).

 

Privacy Policy

Personal information will be collected during membership registration. Data will be used to facilitate analysis, operation and promotion communication.
During membership registration, applicants can choose to opt-out E-Newsletter. If there is no preference stated, all newly-registered members will receive E-Newsletter.
E-Newsletter contains information of gift redemption alert, event invitation, discount and other promotional news. Each E-Newsletter contains unsubscription button.
If you have any problems on unsubscribing E-Newsletter, please email to wineshop_enoteca@enoteca.com.hk

About Us

About Us
Membership
Delivery
Terms & Conditions
Career
Contact us
Product Brand

New Arrivals
France
Italy
Spain
Germany
Australia & New Zealand
America
Argentina & Chile
Wine Accessories
Shop Location

Central • ifc mall
Admiralty • Lab Concept
Causeway Bay • Lee Gardens
Tsim Sha Tsui • iSQUARE
Kowloon • Elements
Kowloon Tong • Festival Walk
Shatin • New Town Plaza